The era of utility customer personalization is here.

Today’s customers expect content that reflect their wants, needs, interests and preferences. To meet and exceed customer expectations, utilities are creating more personalized and relevant messages than ever before. The result? Greater customer engagement with utility communications.

Our 2024 Benchmarks Report features the latest data, insights and best practices to help your utility create personalized touchpoints throughout the customer journey. In this exciting era, utilities are finding innovative solutions to build stronger customer relationships.