Coming Soon: 2026 Utility Benchmarks Report

Your Roadmap to Data-Driven Customer Engagement

Questline Digital’s 2026 Utility Benchmarks Report is your roadmap to navigating today’s evolving customer engagement landscape.

Backed by insights from hundreds of millions of customer interactions, this year’s report reveals where utilities are gaining traction — and where new opportunities are emerging. From newsletters to program promotions, uncover the data and insights helping utilities create more relevant, impactful communications.  

Whether you’re refining your approach or beginning your journey, the 2026 Utility Benchmarks Report provides data and insights to move forward with confidence.

A Look at the Road Ahead: Benchmarks Sneak Peek

The full report explores the strategies shaping utility communications today — and the direction they’re heading next. Here’s a preview of what the data is revealing.