Artificial intelligence (AI) is transforming various industries, including energy utilities, by offering innovative ways to improve the customer experience, enhance efficiency and streamline communications. Our recent webinar, “Boost Customer Engagement with AI,” shared expert insights from Questline Digital’s Brian Lindamood, VP of Marketing and Content Strategy, and Zach Hardison, VP of Innovation. They explored how
Your energy utility plays an important role in encouraging customers to go electric. However, there are several key challenges for electric vehicle (EV) adoption that prevent customers from making the switch from gasoline-powered vehicles. In fact, up to 315,000 more EVs could have been on the road last year if adoption barriers were removed.Learn more about
My Account makes your customers’ lives easier. They can set up their payment options, sign up for paperless billing, explore their energy use and more. My Account isn’t just beneficial for customers — it’s an essential tool to help energy utilities achieve long-term customer satisfaction. Beyond personalizing their experience, My Account helps customers be more
The pace of change for the electric vehicle (EV) industry has hit warp speed as funding and government mandates continue to be approved. “Faster than a sprint” is how Whitney Skeans, Senior Program Manager of Electric Vehicles at National Grid, describes it. Utilities nationwide are under pressure to reach aggressive EV goals. For example, National
As solar and other renewables become more affordable, many of the electric power consumers of yesterday are now active energy consumers and producers, or energy prosumers. These utility customers invest in and install rooftop solar panels to generate the electricity they need and feed the excess electricity they produce back to the grid in exchange