Spam emails are a major issue for many internet users. In fact, research shows that out of the 333 billion emails sent worldwide, 85% of those are spam. Although email marketing is still one of the best tools for reaching customers, spam messages can confuse, frustrate or victimize your utility’s customers. As your utility works
Email marketing isn’t just a buzzword that industry folks throw around. It’s one of the most valuable tools in a marketer’s toolbox to connect with customers. The email marketing stats collected by HubSpot speak for themselves: There are 4 billion daily email users 73% of millennials prefer communications from businesses to come via email 59%
Kelly Fikes will be celebrating an extraordinary 24 years with Alabama Power in January. In her tenure, she has experienced many changes and worked in numerous facets of the utility. Fikes began her career with Alabama Power as an Administrative Assistant. After a few years in this role, she worked as an Account Manager in
From the convenience of our smartphones, we can easily lower the temperature of our home, turn on the lights before entering the front door and better manage our overall energy usage. For energy utilities, it’s imperative to harness the opportunities tied to this growing technology. Running a smart home campaign or weaving smart home promotions
High bill communications is a hot topic (pun intended) for utilities everywhere. Extreme temperatures have impacted billing communications in a big way as scorching summers and frigid winters hit customers’ energy bills. How your utility communicates seasonal costs directly impacts customer satisfaction. In Questline Digital’s webinar, “Strategies for High Bill Communications,” our expert speakers, Morgan Kriley