It’s imperative that your utility prepares a proactive communications strategy to educate customers about rising energy costs and help them take control of monthly bills. “Having a proactive and cohesive strategy around changing costs is no longer a nice-to-have,” says Mary Malone, Questline Digital Director of Account Development. “It’s become imperative to sustaining a trusting
Today’s customers feel strongly about their payment preferences. With a multitude of options available to them, from autopay to Apple Pay, consumers expect the same choices from their energy provider. That’s why it behooves energy utilities to understand the importance of payment preferences and give customers what they want. In Questline Digital’s webinar, “Utility Customer
New name highlights the agency’s growth and its advanced communications and CX solutions Questline, an established energy marketing partner, today becomes Questline Digital. The new name reflects the company’s rapid growth and expanded services to address communication gaps across the customer engagement environment for energy utilities. With a proven history of producing multimedia content and
Laurel Gerdine, Head of Client Marketing at Franklin Energy, found her love for the energy industry right out of college, joining the team at San Diego Gas & Electric. Since then, Gerdine received her MBA, made a career in the advertising world, owned and operated her own marketing strategy firm and worked as the VP
For your energy utility, planned power outages are necessary for regular maintenance and reliability improvements. But for your customers, a planned outage — just like any other outage — is a disruption to their daily routine. That’s why your energy utility needs the right communication strategy in place to prepare both residential and business customers