Our world revolves around relationships — from romantic love to rapport with coworkers. For energy utilities, digital customer relationships are vital to grow customer engagement, increase program conversions and improve customer satisfaction scores. In fact, brands that lead in great digital customer experiences outperform the competition by nearly 80%. How does your energy utility build
Electric cars and trucks are nothing new. In fact, William Morrison of Des Moines, Iowa, built a six-passenger electric-powered wagon in 1891. Jumping ahead to just a few years later, of the 4,192 cars produced in the U.S. in 1900, 28% were electric. But electric vehicles (EVs) had disappeared by 1935 due to the discovery
Spring is quickly approaching — and that means warmer temperatures, flowers blooming and longer days. This time of year is also an opportunity for your energy utility to jumpstart program promotions and increase customer engagement. Read on to learn about the top five programs and services to share with your customers to prepare them for
In digital marketing, continuous change is the one thing that will never change. After a tumultuous 2020 that showed us how critical it is to maintain strong customer relationships, it’s more important than ever to stay ahead of the latest email marketing trends. Sure, the tortilla wrap TikTok trend might not prove valuable for our
When sending out marketing emails to energy utility customers, errors can happen. Maybe a product name is misspelled or a call-to-action has the wrong link. Depending on the situation, you might need to send a correction to alert customers to the mistake. But how do you know if you need to send one? Read on