Segmentation is a critical tool for energy utilities to effectively reach customers, especially small business customers. SMB customers are often hard to reach for numerous reasons, including lack of time and lack of interest in information they think is not relevant to their needs. In this webinar, Kurt Hansen, Questline Digital AVP of products and
With state disconnection bans ending, more than 179 million Americans risk losing their electric service due to unpaid bills. As the economy continues to suffer as a result of the coronavirus pandemic, many energy utilities are taking action to help customers facing financial hardship. Helping utility customers with deferred payment programs In August 2020, Questline
Consumers are increasingly concerned about climate change, and many state regulators have set ambitious renewable energy goals for utilities. The planet’s temperature has been rising for decades, and even the Paris Climate Agreement targets a maximum 3.6 degrees Fahrenheit temperature rise in this century. However, some believe that cutting planet-warming emissions is not enough to
As demand on the U.S. power grid continues to grow, energy utility demand response programs are gaining traction. These beneficial programs compensate participants for temporarily reducing their energy usage during periods of peak demand. Many business customers are hesitant about the program and its impact on operations. For example, will reducing energy use during a
With the rise of renewable energy, the way that energy is distributed is changing. The traditional top-down method of energy distribution, from the utility to the customer, doesn’t always apply to energy from solar, wind and other renewable sources — some of which may be generated by customers themselves. In these cases, where power flow