Utility Customer Assistance Solutions

Be proactive about sending billing and payment assistance program communications

For energy and water utilities, it’s vital to send proactive billing and payment assistance communications to residential customers. In fact, many customers don’t realize they need help until they learn about an assistance program or service available to them.

Utility customer assistance programs not only help customers needing billing or payment support, but they also have a major impact on long-term customer satisfaction.

However, it can be challenging to promote these programs to customers who may be hesitant about assistance, unsure how to improve energy efficiency or facing financial hardships for the first time.

Your solution for proactive communications

To make it easy for your utility, Questline Digital offers turnkey customer assistance solutions that reach targeted audiences and increase program participation.

Communicate the following utility customer assistance topics to your customers:

• Strategies to reduce high energy and water bills
• Level billing programs
• Seasonal conservation and efficiency advice
• Payment assistance programs
• Energy efficiency solutions for low-income customers

With our utility customer assistance solutions, your utility can ease customers’ concerns and connect them with helpful programs and resources when they need it most.